| Welcome to Mallcom's Help Menu / Terms & Conditions / Policies Page |
| The use of this site is governed by the policies, terms and conditions set forth below. Please read this entire page carefully. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Mallcom Corp. indicates acceptance of these terms and conditions. Mallcom Corp. reserves the right to make changes to this site and these terms and conditions at any time.
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Place an Order
Order Line Only
Toll Free: U.S. 1-877-877-MALL (6255)
International: 1-516-671-6781
24 Hours 7 Days a Week
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» Customer Service
Toll Free: U.S. 1-877-877-MALL (6255)
International: 1-516-671-6781
customerservice@mallcom.com
Mon-Thurs 9am - 5:30pm, Fri 9am - 3pm EST
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Live Chat with Customer Service
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**Check Your Order Status**
| Discretion: |
Am I shopping on a secure site?
The Mallcom Shopping store you are currently shopping on is 100% secure. Because we use frame sets (which means our site is divided up into a top frame, left frame and center frame), you won't see the https:// on the top of this checkout page, but if you right click in the center of the checkout page and click on properties you will see that the url has the httpS:// which means that the page you are entering your credit card information is secure. If you still have any questions, please contact customer service at 1-516-671-6781 for further information.
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How will my package be shipped?
All orders are shipped in sealed unmarked packages. There is absolutely no indications on the packaging that the contents are adult goods. The return address is labeled as Mallcom Corp., not as the adult web site url. While Mallcom Corp. often sends packages via US Mail, we also use UPS and Fed Ex. Unfortunately, there is no way for customers to request a specific shipper unless they place their order via mail or phone. All Shipments are subject to stock availability. If you would like to be sent additional information about your order, please click here.
Please note: For your protection, any order valued at $150.00 or more may be sent via a traceable method. Any customs or duty charges are always the responsibility of the recipient. |
What will the charge look like on my credit card?
The charge will be labeled on your credit card statement as "Mallcom Corp." There will be no indication that you have purchased adult goods on your credit card statement. In the event someone calls us in reference to a charge, we do not disclose the details of the nature of the charge unless we feel certain it is the customer that has placed the order. The only exception to this policy is when handling calls from Visa/Master Card's Internet Fraud Dept. We are required to disclose full information to them under our credit card vendor license agreement to assist them in their fraud prevention pursuits. |
Will I be put on a mailing list and receive e-mail or mail promotions?
We do not send out catalogs, nor do we sell any of your information to other companies. You will be put on a list to receive special offers, but you may unsubscribe at any time. Once you unsubscribe, you will be put on a "Global Removal" list which means you will never be mailed again no matter how many times you order from us. |
Will you sell my contact info to another company?
Mallcom knows that you care how information about you is used and shared, and we are not in the business of selling it to others. WE DO NOT SHARE/SELL ANY CUSTOMER INFORMATION TO THIRD PARTIES UNDER ANY CIRCUMSTANCE. Mallcom knows how frustrating unwanted material can be. You will not receive promotional mail via snail mail nor will you be contacted by telemarketers.
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Can I have a catalogue mailed to me?
We do not mail catalogs. The only public catalog is the online one. Our online store is updated daily with new releases, sales, specials and promotions and a catalog would be unable to remain accurate. If you receive any catalogs in the mail they were not sent by Mallcom or through any affiliation of Mallcom. |
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| Quality: |
What is the quality of your goods?
Quality is guaranteed. When you purchase an item from Mallcom Corp. you are getting:
Top-quality originals
Legally licensed products
All items are new, they have never been opened or viewed before
All items are secured directly from the manufacturer or authorized distributor
None of our products have been edited or modified by Mallcom Corp in any way
All items ship in their original manufacturer packaging |
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| Order Status: |
Has my order shipped?
To check the status of your order click here. You will be required to enter your last name and zip code in order for our system to find your order. |
When will my order ship?
Please use this formula to determine when your order will arrive:
* Processing Time = One or two days to get your order looked at, your credit card authorized (much longer for checks and money orders), and to make sure the ship-to address is on file with your credit card company. If your card does not authorize, your order will not proceed to the next step. If your ship-to address does not match your bill-to, or is not on file with your credit card company, your order will not proceed to the next step. If your order does not proceed to the next step, we will notify you via your order status and by email with instructions on how to proceed. Minimum time: 1-2 business days. We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders.
* Warehouse Time = After your order is processed, we send it to the warehouse. If the product is still in stock, it will be shipped in a day or two. Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display. Minimum time: 1-2 business days
* Shipment Time = The time it takes for the shipping company to drive or fly your product to you. If you select standard shipping, this time could be a week or two. Some budget shippers do not display tracking information. If you select Super Rush delivery will take within 3 to 5 business days. You may also select Second Day delivery or Next Day Delivery, both of which are business days only.
* Urgent Delivery - NOTE: If you make a purchase and select next day delivery, your order might not arrive the next day. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that next day delivery can take 1 day. Make sure your bill to and ship to addresses are on file with your credit card company. And then monitor your email and your order status closely in case we notify you of a problem processing your order.
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My order is missing items
We may ship each product at different times and from different warehouses via different shipping companies. We cannot guarantee which shipping company will ship your product to you. Do not be concerned if you receive only one of your products in a box. The other products might arrive soon after from a different location. Items will be shipped separately as they become available. |
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| US Order: |
How much is shipping within the US?
Shipping and handling costs for US orders are a standard $4.95 for the first item and $1.95 for each additional item. The shipping and handling fees may differ with certain items. The items with additional shipping and handling fees will have the costs automatically added to your shipping fee on the checkout section(s). |
Do I have to pay Sales Tax?
Yes if the Ship To address on your order is in the state of New York or California. The sales tax is automatically computed on products and shipping charges. To see the total sales tax that will be charged on your order, click on the "checkout" button. This will not complete your order; it will only display your order summary, which shows what your order will look like including how much tax will be charged. |
Do you ship to APO and/or FPO Military addresses?
YES. Mallcom Corp can ship to virtually any address in the world. It is your responsibility to check and comply with your local laws and restrictions. Shipping to APO/FPO may take longer than usual to arrive. For regular delivery please allow approximately 30 business days to arrive. For 'Super Rush' delivery please allow within 15 to 30 business days. |
Can I have my package shipped to an address other than my billing address?
Orders under a total of $1,000.00 can be shipped to any shipping address you request. Orders $1,000.00 or more may only be shipped to the billing address that your credit card company has on file. |
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| International Order (outside US): |
Do I have to pay Tax?
We do not charge international customers tax for any purchase. Your package(s) may however be subject to customs fees and import duties of the country to which you are having your order shipped to. You may be subject to import duties and taxes, which are requested once a shipment reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Mallcom Corp, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the product(s). International customers are responsible for duty taxes and shipping if an order is confiscated, refused, or being held by customs.
Generally, customs forms for international packages will list the value of your order's contents by product type. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international receivers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. |
How much is shipping outside the US?
Shipping and handling costs for customers outside of the US are a standard $11.95 for the first item and $3.50 for each additional item. The shipping and handling fees may differ with certain items. The items with additional shipping and handling fees will have the costs automatically added to your shipping fee on the checkout section(s). |
Can I have a copy of my invoice for customs?
Please click here to have our customer service department send you a copy of your invoice. |
What zone(s) are your DVDs formatted in? Will they work in my country?
All of our DVDs are region coded / zone '0'. This region coding / zone should play in every country in the world. Enjoy! |
Are there any restrictions on international orders?
For all new customers, there is a $500.00 a month spending limit for the first three months (per customer/household). After three months the spending limit is then removed. |
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| Order by phone, fax, or mail: |
How do I fax an order?
To fax us your order simply add all of your requested items to your cart and follow the checkout process. Print the final checkout page which requests your credit card information before entering your credit card number and expiration date. If you cannot print this information you may write the contents of that page onto a sheet of paper by hand. Be sure to fill in the empty information on the printed/written sheet and have it faxed to us at (516) 671-6782. Your order will be processed the same day and a confirmation email will be sent to you shortly thereafter. |
How do I mail in an order?
To mail us your order simply add all of your requested items to your cart and follow the checkout process. Print the final checkout page which requests your credit card information before entering your credit card number and expiration date. If you cannot print this information you may write the contents of that page onto a sheet of paper by hand.
We currently accept payment by mail in:
U.S.: cash, checks, and money orders
international: money orders must be in US Funds payable by a U.S. Bank, international checks will be mailed back)
Please make checks and money orders payable to 'Mallcom Corp'. Enclose your printed/written form and payment in an envelop and mail it to:
Mallcom Corp.
55 Sea Cliff Ave.
Glen Cove, NY 11542
United States
All orders received with cash or money order will be processed and shipped on the same day. We recommend that you send in orders with cash through a traceable method to ensure that we receive your order. Checks must clear before Mallcom Corp. can ship out merchandise. Therefore orders received with checks ship out 15 business days after being received. Mallcom Corp. cannot guarantee the availability of a product by the time funds clear or payment is received. |
How do I phone an order?
To have your items and credit card information ready and call
Toll Free: U.S.
1-516-671-6781
International:
1-516-671-6781
24 Hours 7 Days a Week
to speak to a live representative. You can place your order 24 hours a day 7 days a week (including holidays).
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| Order Problems: |
I am having a problem placing an order. What should I do?
You may navigate through our site through the links on the left frame. When you click on an item to view it's information, on the right of it should be an 'Add item to cart' button. When you click on this button the current item will be added to your cart and the checkout process begins. If you are not ready to complete your order you may click your browser's Back button to return to the page from which you originally saw the item listed on. When you are ready to complete your order you may click on the 'checkout' link on the top of the left frame. Follow the checkout instructions provided on that page to complete your order successfully. If you are still having problems placing your order click here or call our toll free number 24 hours a day at
1-516-671-6781
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My State and/or City is not listed on the "Checkout" page. What does that mean?
Due to state or local legislation we are unable ship Adult material to certain States/Cities/Zip Codes in the U.S. For a complete list click here. |
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Where do I go for questions reguarding Video on Demand?
click here for Mallcom - Video on Demand customer support. To contact support via email: support@mallcomvod.com | phone: 1.877.877.6255 | Fax: 516.671.6782 |
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My problem is not listed here. Where can I get help?
If your help issue is not listed here then you may send a request to our customer service department here. |
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| Returns: |
What is your Return Policy?
Defective Items will be replaced with an identical working item, shipping fees will be waived on reshipped items.
Sale items are non refundable / Store Credit only
Unopened merchandise will be charged a 20% restocking fee / No shipping fees refundable
Opened merchandise will be charged a 50% restocking fee / Store Credit only / No shipping fees refundable
Toys - non refundable.
Because we cannot refund for products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version.
If the original packaging is still intact, you may return the product to us within 30 days from when the order was shipped. Return shipping to us is at your own expense.
Packages returned because the customer was unable to sign or have been returned to sender for any other reason will have a one time only courteous reship at companies expense. Any other reship attempts will be at the customer's expense. Store Credit is the only other option / No refunds.
If you received a product in error contact customerservice@mallcom.com
All returned packages must be shipped to:
Mallcom Corp. Returns
55 Sea Cliff Ave.
Glen Cove, NY 11542
United States |
Can I return / exchange a novelty?
Due to health hazards, and to protect our customers and our employees, we do not accept, for credit or exchange, any of the novelty items sold under the title of TOYS. This includes, but is not limited to, Toys, Bondage Equipment, Extensions, Dildos, Lotions, Dolls, Kits, Pumps, Guides, Vaginas, Lingerie or Vibrators. We will only exchange a defective item with the same exact item if it is returned within 30 days from when the order was shipped and if the item is deemed to be defective by our returns department. |
How do I cancel an order?
An order may be cancelled only if that item is out of stock and within 30 days from when the order was shipped. Any order submitted through the web site, if in stock, will ship immediately and cannot be cancelled. You may return your merchandise when you receive the package if you do not open it. Write "REFUSED - Cancel" on the package and send it back. The post office should return it to us for no additional charge to you. If the post office will not send it back as described, we do not pay for the shipping of an order back to us. Unopened returned packages will be credited with a deduction of 20% (restocking fee). Opened returned packages will be credited with a deduction of 50%. Shipping charges are non refundable. |
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| Backorders: |
When will my backorder arrive?
We stock considerable overstock to ensure prompt delivery of orders. In addition, our warehouse receives several deliveries a day. Unfortunately backorders are highly dependent on the manufacturers. A backorder could be (at worst) as late as 3-4 weeks after order placement. To request additional information about your backorder click here. |
Will you e-mail me regarding a backorder?
If your order contains a backordered item you will be notified via email (if one is supplied) shortly after your order is received. To request additional information about your backorder click here. |
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| Other: |
I am looking for an item which is not on your site. How can I order it?
Please contact our customer service department here and supply as much information about the item as you can. Please include the title/name, manufacturer, and format (DVD VHS CD) if one is available. |
What are my payment options?
We accept all major credit cards including American Express, Visa, Master Card, and Discover. There is no surcharge for using your credit card to make purchases with Mallcom Corp. Please be sure to provide your exact billing address and telephone number as your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed automatically upon placement of your order.
We accept money orders paid in U.S. dollars. Your order will be processed upon receipt of the money order.
U.S. orders only can pay in cashier's checks, company checks and personal checks. (International checks are not accepted and will be mailed back) Please allow 15 business days after receipt for clearance of funds before the order is shipped.
Mallcom Corp. cannot guarantee the availability of a product by the time funds clear or payment is received. |
How do I create an account to avoid re-typing my information?
For security reasons we do not keep customer online accounts. We feel that offering customers the option to create online accounts, may be convenient, but it also creates the threat of having malicious people trying to hack/steal such information from our web servers. Your information must be retyped on each order. Customers have repeatedly asked for this service. We are looking into the option of enabling the use of the various mainstream wallet programs with our store, so as to allow customers the avoidance of redundant retyping of their information as well as not storing such information on the internet. We will give public notice on our web site, when this option is available. |
I need a copy of my invoice. How can I get one?
Please contact our customer service department here and supply as much information about your order as you can. |
How can I get additional information on an item?
Please contact our customer service department here and supply as much information about the item as you can. |
How do I get my CD to work on my computer?
A video CD-Rom is a form of recorded media. It allows full motion video as well as audio to be stored into a CD size disc. A movie CD may be played if your computer matches or exceeds the following requirements:
Pentium based PC (133 Mhz + recommended)
MPEG playback hardware/software
A video CD is not the same as a DVD. However some will play on a DVD-ROM player. If you need help getting a CD-Rom to run please contact our customer service department here. |
How do I get my DVD to work on my computer?
Certain titles have conflict problems with particular drives. This is more of an issue with the drive manufacturer than with the company that makes the title. Usually, the problem comes from a driver, which is the programming that recognizes the disk in the drive and transfers the data to your computer. Drive manufacturers are constantly discovering driver problems and frequently post updated drivers on their Web sites. These are easily downloaded and installed on your computer. If not, contact your drive manufacturer and alert them to the problem. Chances are, they will have an updated driver created to correct the problem in very little time. If you still need help getting a DVD to run please contact our customer service department here. |
What is a cookie and do you use them?
Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. Mallcom Corp. uses cookies and third-party cookies to keep track of what you have in your basket and to remember you when you return to our store. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies and third-party cookies in order to shop at Mallcom Corp. properly. Here are basic instructions for turning cookie support on in the major browsers. For all other browsers please consult your browser documentation or online help files. If you do not know your browser version and cannot adjust it, we recommend that you visit www.microsoft.com for the latest version of Internet Explorer. |
What browsers do you recommend?
For optimal performance and the fastest page redraw, we suggest you use Microsoft Internet Explorer 6. The web site is best viewed using the following browsers and versions: Microsoft Internet Explorer 4.0 and above, Netscape Navigator 6.0 and above, and AOL 5. Macintosh users are strongly urged to use the latest version of Microsoft Internet Explorer or Netscape. Your browser must be able to support javascript and cookies. The ability to let our site run javascript and cookies must be enabled as well. |
Investor Information?
We thank you for your interest in and continued support of Mallcom Corp. Presently, Mallcom Corp. is a privately-held company owned by the company's founder. As a result, Mallcom Corp. shares are not available for sale to the general public. In addition, federal and state securities and laws prohibit us from offering our stock to the general public until we have filed a registration statement with the Securities and Exchange Commission.
We hope to file a registration statement with the Securities and Exchange Commission and conduct a public offering sometime in the future. However, we can provide no assurances that we will conduct an IPO and we are unable to comment at this time about the timing or any specifics of an IPO. In the event we file a registration statement with the Securities and Exchange Commission and commence an IPO, we will issue a press release to notify the general public. At that time, you may contact your broker or financial advisor about our stock.
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Policies
Privacy Policy
When you place an order with Mallcom Corp., we ask for your name, billing address, shipping address, credit card number, expiration date and your email address. We use opt-in for gathering email addresses. We do not sell / rent / share private information with any third party companies. We consider this information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services, to administer our site, and to notify you of products or special offers that may be of interest to you. In the event you do not wish to receive promotional emails from Mallcom Corp., please click the "remove" link on any email which you receive from us. This will remove your email address globally and you will not receive any future mailings. Alternatively to clicking the unsubscribe link from the email, you can remove your email address here, buy clicking on the following link: click here to remove.
Copyright and Trademark Notice
This site is owned and operated by Mallcom Corp. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, images, as well as the selection, assembly and arrangement thereof, are the sole property of Mallcom Corp. ©1994-2003, ALL RIGHTS RESERVED. All software used on the site is the sole property of Mallcom Corp. or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Mallcom Corp's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Disclaimer and Limitation of Liability as to Products Sold
All Mallcom Corp. products are guaranteed against defects for 30 days from the date when the order was shipped and can be replaced. EXCEPT AS EXPRESSLY STATED HEREIN, Mallcom Corp. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE Mallcom Corp. SITE(S). EXCEPT AS EXPRESSLY STATED HEREIN, Mallcom Corp. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO Mallcom Corp. ARISING FROM ANY PRODUCT SOLD ON THE Mallcom Corp. SITE(S) SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL Mallcom Corp., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.
Disclaimer and Limitation of Liability as to the Mallcom Corp. web site(s)
THE Mallcom Corp. WEB SITE(S) AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". Mallcom Corp. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Mallcom Corp. SITE(S), THEIR OPERATION, CONTENTS, INFORMATION, OR MATERIALS. Mallcom Corp. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITES OR THEIR USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT Mallcom Corp., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE Mallcom Corp. site(s). YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mallcom Corp. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mallcom Corp. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Mallcom Corp. shall immediately issue a credit to your credit card account in the amount of the incorrect price if the charge charged price is more than the purchase price for the item(s).
Links
This site may contain links to other sites on the internet that are owned and operated by third parties. You acknowledge that Mallcom Corp. is not responsible for the operation of or content located on or through any such site.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Mallcom Corp. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Mallcom Corp. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $500 must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Mallcom Corp. is a reseller to end user customers and does not accept orders from exporters or wholesalers, or other customers who intend to resell the products offered by Mallcom Corp.
Shipping Policy
You will be charged 20% off the retail price for any shipment that is refused and returned unopened. You will be charged 50% off the retail price for any shipment that is refused and returned opened. Mallcom Corp. processes orders 24 hours a day, 7 days a week. All Shipments are subject to stock availability.
Service and Support
All requests for technical service and support may be made directly to Mallcom Corp. If we are not able to assist you we will try to refer you to the manufacture's technical support.
Jurisdiction and Venue
You agree that any legal action brought against Mallcom Corp. shall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Mallcom Corp. site(s) shall be an appropriate federal or state court located in Nassau County New York. |
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